Replacement Guarantee Information

Kemfon™ products come with a Lifetime Replacement Guarantee from Kemfon Ltd.

For ANY quality-related issues, we will send you a replacement for free!

Please note that this guarantee is not valid unless the item is purchased directly from either Amazon shop or directly from Kemfon™ website and registered under our guarantee.

Upon receipt of your purchase, you need to register your product on our website. To register your product, click here)

For any inquiries regarding our guarantee or registration, please email us at; support@kemfon.co.uk with your name, order information and receipt (if applicable), and we would be happy to assist you further.

• To redeem a replacement under warranty, please email us the following information:
  Order Confirmation/Order ID

• Product Name/Title (in cases of multiple orders)

• Brief description of the issue(s) along with picture(s) of the damage (if applicable)
  
  Disclaimers

The above guarantee is against defects in materials and workmanship. If anything goes wrong with your product, we will send you a replacement for free.

Non-returnable items:

Accidental damage.

Return Policy

We offer a free 30-day Return Policy for undamaged items. You can return your product for the same product (Exchange), or for a refund to the original payment method.

Refunds will be processed upon the delivery and processing of the item(s).

Once processed, funds can take between 3 and 5 business days to reach your original payment method.

For exchanges, we will ship your new item once the original item(s) is/are received and processed. The exchange will be based on your original exchange request. Exchanges are for products of equal or lesser value.

Please note the following exceptions to our return and exchange policy:

• Returned items must be returned in the original packaging

• Returned items must have no visible signs of wear or use

• Exchange is only 2 items per Order with a product of equal or lesser value. Only rare exceptions will be made to this policy.

• Gift Exchanges are only applicable if the Order Number is provided as proof of purchase and is applicable for an Exchange of product(s) of equal or lesser value.

Questions? Get in Touch.

To initiate a Return or Exchange, please complete the following steps:

• Contact us by email at support@kemfon.co.uk with your Order Number and specify the item(s) you wish to Return OR Exchange.

• Print the prepaid Return Label that you will receive from our Customer Support Agent and mail back the item(s) using the prepaid Return Label.

• For Amazon orders, please follow amazon Return Policy and return the product(s) only to Amazon warehouse. Please not that we will not accept or process any Amazon returns directly.

• Refunds or exchanges will be processed upon receipt of the item(s). For exchanges, the new item(s) will be shipped upon arrival of the original item(s).

Disclaimers

If wishing to exchange item(s) of greater value than the original item purchased, we will refund your original funds, and you can then purchase of your new item(s) whilst your refund is on the way.